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Persuasion and influencing: Quick tips for Queen's Young Leaders

Persuasion and influencing: Quick tips for Queen's Young Leaders

John Potter advises Queen's Young Leaders on listening, building rapport, reading body language and the power of story-telling

Go back to John Potter's more detailed advice for Queen's Young Leaders

Do establish your credibility – constant increasing your knowledge of how to influence others, develop your leadership and management skills, and communicate widely using both written material and social media.

Do take account of the other person’s emotional frame and circumstances.

Do work on developing rapport skills even if you do not actually like the other person.

Do see things from their point of view and then fly up in your mental helicopter to take an overview of the situation.

Do use stories, metaphors, examples and illustrations to build mental pictures in the other person’s mind.

Do see persuasion as a process and part of developing a longer term relationship.

Do listen to the other person’s words and use their words where possible.

Do emphasise the benefits the person is going to experience by doing what you want them to do.

Don’t pressurise the other person, because this will cause them to resist or push back.

Don't talk about your interests all the time and the benefits you are going to gain.

Don't argue.

Don't criticise.

Don't talk at the other person or go into ‘presentation mode’.

Don't raise the volume of your voice.

Don't lose eye contact and show that you are not focusing on the other person.

Don't challenge their values or be negative about what they believe in.

Go back to John Potter's more detailed advice for Queen's Young Leaders